If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. I’ll see if I can run the print and scan doctor. Please respond to me with the following. After completing the software installation, repeat the steps in this document to add Scan to options in the printer control panel menu. If you try to scan with pop-up windows blocked, the scan fails. Message 3 of

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Try to scan again. Message 10 of It seems HP no longer supports this printer. Information and links in this thread scznner no longer be available or relevant. So the scanner will not function without the ink.

If there are any steps here that you have not tried, please try them before responding and include the result in your reply back to me: How does HP install software and gather data?

Scan function stopped working on my Photosmart xi. – HP Support Community –

Do not load photos in the ADF. Search Windows for shell: Apparently I’ll have to carry the Puotosmart to the scrapyard and purchase another scanner. Inspires you, provides fresh insight.

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The software results page for your printer displays pjotosmart the default operating system selected. Select a color option for the type of image or document you are scanning.

Scan from the printer Embedded Web Server Scan from a local network connected printer to your computer using a web browser such as Internet Explorer or Chrome. It gave me a link which I followed. Is the printer plugged directly into the wall outlet avoiding power bars and surge protectors? The HP software generates a preview of the scan. Microsoft Windows 7 bit. Javascript is disabled in this browser.

What Firewalls and Anti-virus software are installed?

I believe you can only do that if you start a thread yourself. This wonderful new Windows 10 computer doesn’t have a cd drive. By using this site, you accept the Terms of Use and Rules of Participation. Video of scanning with Windows Fax and Scan.

Click Update the device to add the scan options to the printer control panel. See your browser’s documentation for specific instructions. A print command from the computer gets the printer printing just fine.

HP Printers – ‘No Scan Options’ Message Displays on Printer (Windows)

If you see white checkmarksthe printer passed the tests. Temporarily disable scannsr software on the computer Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers. Message 3 of 5. Click Show more to change settings such as Color modeResolutionand where to save the file.


phltosmart I see you’re looking into depleted ink scan options. Setup window, select an available scan shortcut, then click Add to add the shortcut to the Front panel list Scan to button window. If you see a white wrenchPrint and Scan Doctor found an issue and repaired it.

Photosmart AIO Scanner Software – HP Support Community –

This topic has been archived. Click my Answer Accept as Solution to help others find Answers. Click the ” Thumbs Up ” on that Post.