This tool applies to Microsoft Windows PC’s only. This thread is locked. I had to reinstall the printer as well How does HP install software and gather data? Thank you for your patience. Please verify your product is powered on and connected, then try again in a few minutes.

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Or, view all available drivers for your product below. This process can take several minutes depending on the number of warranties being checked.

Select your desired files and a list of links will be sent by email. Did this solve your problem?

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HP Officejet J All-in-One Printer | HP® Customer Support

This thread is locked. Asia Pacific and Oceania. The Virtual Agent is currently unavailable. Modify your browser’s settings to allow Javascript to execute. The list of all available drivers for your product is shown above. Bill Smithers Replied on September 20, Thus, the warranty has been removed from this product.


Operating System – Windows 7, Windows 8, Windows 8. Select from the products you own. Download list – Download multiple files at once View, edit and download your entire list of software and drivers here. Sorry this didn’t help.

Open download list Product sold without warranty: However, when I want to print, nothing happens. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

What can I do?

Please verify your product is powered on and connected, then try again in a few minutes. Please enter a Product Number to complete the request. Open the Printer troubleshooter by clicking the Start button, and then clicking Control Panel.

Select your operating system and version. How satisfied are you with this response?

Unable to determine warranty status. Remove selected files Download files. Would you like to view the product details page for the new product?


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HP Customer Support – Software and Driver Downloads

Thanks for your feedback, it helps officsjet improve the site. Any warranty support needed would be completed by the third party that sold the product. Please return to the product information page and verify the numbers provided or try again later.